Shipping & Returns
Free Shipping applies to orders with a total value spent of $100, after promotions & discounts and before tax and shipping, shipping to the United States only (this includes the Virgin Islands, Puerto Rico, Hawaii and Alaska.) Qualifying orders will ship via USPS, FedEx or SmartPost based on weight. Customer may chose to upgrade the carrier and shipping class at checkout, however, this will cancel the free shipping option. Some exclusion to the free shipping may apply and will be stated as so.
Free shipping may have additional limitations specific to a particular discount, sale or promotion. At that time the shipping conditions specific to that event will be listed with the event information and marketing materials.
Orders valued $0.01 - $49.99 will receive $4.99 flat rate shipping and orders valued $50.00 - $99.99 will receive $9.99 flat rate shipping via USPS, FedEx or SmartPost based on weight. Customer may chose to upgrade the carrier and shipping class at checkout, however, this will cancel the flat rate shipping options. Some exclusion to the $4.99 or $9.99 flat rate shipping may apply and will be stated as so.
All orders are shipped via USPS or FedEx. Buyer may select their preferred method at check out.
Domestic order totaling more that $100 ship free via USPS, FedEx or SurePost based on weight.
Orders ship daily, Monday through Friday, we are closed on the weekends. Most orders ship within 24 hours of receipt of order and payment. Orders paced after 3pm will ship the next business day. During holidays, sales and new product launch events shipping times may increase, however, we take necessary steps during high volume times to maintain a speedy shipping.
All orders are shipped via USPS International Priority. If shipping charges do not calculate properly or free shipping is applied incorrectly, actual shipping charges will apply.
International orders totaling more than $100 are not eligible for free shipping.
Kanga Care is not responsible for items lost or damaged in transit. We will guarantee all insured packages. If your package has been lost or damaged, and you purchased insurance for your package, we will reship new product at no additional charge. Please note, we ship ALL PACKAGES with delivery confirmation or with a tracking number. If the package is scanned as "delivered", the package is not replaceable.
Our staff at Kanga Care is dedicated to making sure your experience is an enjoyable one! We believe that you, our customer, are our biggest asset. We take great pride in our products and will always stand behind them 100%. It is our goal to provide a top quality product that will exceed every customers expectations. If at any time you have a question, comment or are experiencing difficulty with a particular product, please contact us at email@example.com. Our staff is highly trained and knowledgeable about each product we either make or carry and we are here to help you with all your needs.
At Kanga Care, we provide a highly selective collection of products for parents and their babies. Each item found in our store has found a home here because either someone, or everyone, on our staff has personally used and fell in love with the product. You can rest assure that we only provide products that are of the highest quality. Each item comes personally recommended and is also in use in the homes of our staff.
We guarantee every item we sell against material or workmanship defects for 30 days from the date of arrival (estimated 5 days after shipping.) This covers stitching and seams, elastics, or if any of the products components come undone or unattached.
For your items to be eligible for return, they must meet the following criteria with NO EXCEPTIONS:
- Item/s must have been purchased directly from www.kangacare.com.
- Rumparooz Diapers must have been purchased through www.kangacare.com.
- Products purchased on clearance, as seconds, or any other third party are not eligible for refunds, exchanges or manufacturer's warranty. Proof of purchase or an invoice/packing slip copy must be included in your return package.
- Product should be in its original packaging.
- RMA # must be included on your return package.
- Item/s must be returned to us unused and unwashed. Due to the nature of the product, we absolutely cannot refund/exchange items that have been used and/or washed.
- If you are returning a defective product (with authorization), the item/s must be clean, and dry before it is sent back to us. For safety reasons, we will not handle items that are soiled, smelly or wet.
- Products purchased with free items must be returned complete with free items.
- Order shipped with free shipping may incur a 10% restocking fee.
RETURNS FOR A REFUND
If you would like to return for refund non-defective products, we will give a refund or exchange any product provided it is returned to us in an unused (other than being tried on), unwashed and in a resalable condition. Items must be accompanied by the original packing slip or any proof of purchase from the www.kangacare.com website. Return shipping costs are the responsibility of the consumer. Refunds will be made in the same form of payment used to make the purchase. If Kanga Care elects to take a return after 30 days, a 10% restocking fee may be applied. A 10% restocking fee is also applied to orders that were shipped for free. If your return makes your original purchase price under $100 (free shipping level) the cost of original shipping will be deducted from the refund total as well as the 10% restocking fee. No returns after 90 days. Refunds on orders that have been financed through Sezzle will be refunded via Sezzle less a 7% fee.
Please see the RMA instructions below to proceed with returning product.
If you would like to exchange non-defective products, we will exchange any product provided it is returned to us in an unused, unwashed and in the original packaging in a resalable condition. Items must be accompanied by the original packing slip or any proof of purchase from Kanga Care.
Please see the RMA instructions below to proceed with exchanging product.
For defective products, we will assess and correct the defect if at all possible with the original item. If the original item is unable to be fixed, we will exchange or replace faulty or defective products with an exact product, color and size. When your original item is no longer available, it will be replaced with a comparable item of your choice. If you believe you received a product with a manufacturing defect, please be prepared to send in the product so that we can correct the problem immediately. Because we have no control over how our products are used, we do not cover leaks, offensive odors, buildup, fading, color bleeding, normal wear and tear or stains. As soon as we receive your returned package, your refund will be processed or your exchanged or replacement items will be sent out within 5-10 business days unless otherwise discussed.
We reserve the right to refuse any return if it is not in any condition to be resold, has been washed, contains smell of essential oils/perfume, smoke, etc. or that have been soiled. Items sent back to us that fall beyond our return/exchange policy will not be sent back unless you make arrangements for us to ship it back to you at your own expense. You will be notified by mail or email of the status of your return.
RMA (How to return your NEW, UNUSED product for a refund or exchange)
If you have a brand new, unopened, unwashed, unworn, still in packaging item and you would like to return it, please follow these steps:
How to file an RMA:
- Go to www.kangacare.com and click on "My Account" in the upper right hand corner.
- Log in using your email address and password you selected upon registering.
- Under "Track your recent orders" click on the "view details" link for the respective order.
- Click on the brown "Add New RMA" button
- Under "Order Items", please select the items to be returned in the right hand column.
- Under "Order Return Options", please select the corresponding Reason and Method for your return.
- Under "My Comments", please leave any important information you wish for us to review.
- Submit your RMA
- We will be in contact with you shortly! Please do not mail in any product until hearing back from us. Doing so may result in missing product.
You can now track the progress of your RMA in your "My Account" area. We will be in touch with you shortly after receiving your RMA request. Please do not ship any items until your receive confirmation to do so.
- Credit Card
- PayPal (Credit Card, PayPal fund, instant withdrawal - we do not accept Paypal eChecks)
- Cash - In Store
- Sezzle (What is Sezzle?)
Merchandise bought and/or received in Colorado is by law subject to Colorado Sales Tax. Sales tax rate is currently 7.6% (state: 2.9%, RTD 1.2% Golden 3% Jefferson County .5%)