Shipping policy

SHIPPING POLICY

FREE SHIPPING

Free shipping is available on orders of $150 or more (after discounts and promotions, before tax and shipping).

  • Valid for shipments within the United States, including Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands

  • Orders will ship via USPS, UPS, or FedEx, based on weight and destination

  • Selecting an upgraded shipping method at checkout will remove the free shipping option

Some exclusions may apply and will be clearly noted when applicable.

Please note that certain promotions or sales events may include different free shipping terms. Any changes will be outlined within the promotion details.

DOMESTIC SHIPPING

  • Orders ship via USPS, UPS, or FedEx

  • Customers may select their preferred carrier at checkout

  • Orders over $150 qualify for free standard shipping (carrier selected based on weight and destination)

Processing Time:

  • Orders ship Monday through Friday (excluding weekends and holidays)

  • Most orders ship within 24 hours of payment

  • Orders placed after 3 PM ship the next business day

During peak periods such as holidays, sales, or new product launches, processing times may be slightly extended. We always work to ship orders as quickly as possible.

INTERNATIONAL SHIPPING

  • International orders ship via USPS International Priority

  • Shipping rates are calculated at checkout

If shipping charges are calculated incorrectly, actual shipping costs will apply.

Please note:
International orders are not eligible for free shipping.

SHIPPING INSURANCE

Kanga Care is not responsible for packages lost or damaged in transit unless shipping insurance is purchased.

  • All orders include tracking or delivery confirmation

  • If insurance is purchased and a package is lost or damaged, we will replace the items at no additional cost

  • If a package is marked as “delivered” by the carrier, it is not eligible for replacement

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